Frequently Asked Questions
- When will I receive my order?
- Will I receive an email confirming my order?
- How can I check the status of my order?
- Do you ship internationally?
- Will I receive a tracking number for my order?
- What are my payment options?
- What are my shipping options?
- What do I do with damaged, defective or missing products?
- How do I change or cancel my order?
- Will I be charged a sales tax?
- I see the color I want on the color chart, but it is not in the drop-down. Does that mean it is out of stock?
When will I receive my order?
Each product page has a "Delivery Dates" tab that shows when you will receive your order based on the shipping method that you choose. These dates only apply to orders shipping to the Contiguous United States. Visit our Delivery Dates page for more information.
Will I receive an email confirming my order?
Yes, after you place your order, you will receive an order confirmation from Personalized Babies with all of your order details. If you do not see this email in your inbox, please be sure to check your spam folder.
How can I check the status of my order?
You can check the status of your order by logging into your account on PersonalizedBabies.com and clicking on "My Account".
Do you ship internationally?
Currently, Personalized Babies only ships to the United States.
Will I receive a tracking number for my order?
Yes, you will receive a shipping notification from Personalized Babies with your tracking number as soon as your order is shipped.
What are my payment options?
You have the option of paying with Visa, Mastercard, Discover, American Express or your PayPal account.
What are my shipping options?
We ship all of our products using the United States Postal Service (USPS). You can choose between First Class Mail, Priority Mail or Express Mail. All packages are shipped with a tracking number. To learn more, visit our Shipping Policy page.
What do I do with damaged, defective or missing products?
All claims for damaged, defective or missing product(s) must be filed with Personalized Babies within three (3) days of receiving your order. Please contact us or call 877-896-3079. Personalized Babies is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier.
How do I change or cancel my order?
You have up to one (1) day (24 hours) after we have received your order to make changes or cancel. Please contact us or call 877-896-3079.
Will I be charged a sales tax?
All orders shipped to destinations in the state of Ohio are charged a 6.75% sales tax. Orders shipped to destinations outside the state of Ohio will not be charged a sales tax.
I see the color I want on the color chart, but it is not in the drop-down. Does that mean it is out of stock?
Yes, if there is a color missing from the drop-down, that color is currently out of stock and unavailable for purchase.