Frequently Asked Questions

Each product page has a “Delivery Dates” tab that shows when you will receive your order based on the shipping method that you choose. These dates only apply to orders shipping to the Contiguous United States. Visit our Delivery Dates page for more information.

Yes, after you place your order, you will receive an order confirmation from Personalized Babies with all of your order details. If you do not see this email in your inbox, please be sure to check your spam folder.

You can check the status of your order by logging into your account on and clicking on “My Account”.

Currently, Personalized Babies only ships to the United States..

Yes, you will receive a shipping notification from Personalized Babies with your tracking number as soon as your order is shipped.

You have the option of paying with Visa, Mastercard, Discover, American Express or your PayPal account.

We ship all of our products using the United States Postal Service (USPS). You can choose between First Class Mail, Priority Mail or Express Mail. All packages are shipped with a tracking number. To learn more, visit our Shipping Policy page.

All claims for damaged, defective or missing product(s) must be filed with Personalized Babies within three (3) days of receiving your order. Please contact us or call 877-896-3079. Personalized Babies is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier.

You have up to one (1) day (24 hours) after we have received your order to make changes or cancel. Please contact us or call 877-896-3079.

All orders shipped to destinations in the state of Ohio are charged a 6.75% sales tax. Orders shipped to destinations outside the state of Ohio will not be charged a sales tax.

Yes, if there is a color missing from the drop-down, that color is currently out of stock and unavailable for purchase.